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Laboratory management - role of the Quality Manager and technical management (TRLM28)

This training course, provided by UKAS, covers the integration of the requirements of the laboratory accreditation standard, ISO/IEC 17025 within laboratory business processes.

Who should attend

Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibrations performed.

What are the benefits?

This course will help you:

• Understand how the business processes of your laboratory can be combined effectively with the requirements of ISO/IEC 17025
• Understand the roles of the Quality Manager and technical management.

Contents

The course will cover:

Day 1

• Laboratory structure to ensure integrity and competence
• Quality management system as a framework for the business processes
• Laboratory facilities, services and supplies
• Ensuring competence - equipment
• Ensuring competence - personnel.

Day 2

• The review process - tenders, contracts and requests
• Subcontracting
• Ensuring competence - test and calibration methods
• Documentation and document control process
• Handling of samples and items from customers for calibration and test.

Day 3

• Ensuring competence - performance of calibration and tests
• Ensuring competence - management controls
• Identifying potential and actual non-conforming work
• Process of recording, storage and retrieval of records
• Reporting results to customers including opinions and interpretations
• Complaints process
• UKAS assessment and the roles of the Quality Manager and Technical Manager.

Further information and bookings

Contact the LGC Training Centre for further information or to make a booking:

Bernadette Francis
LGC Training Centre
LGC, Queens Road, Teddington, Middlesex, TW11 0LY

Tel: +44 (0)20 8943 7631
email: training@lgc.co.uk

Book on-line at www.lgc.co.uk/training